UX Writing for Digital Services - Help details

Provide at least one way for people to get help if they get stuck filling out a form or engaging with a service.

This can be:

• an email address
• a phone number
• a link to online help

For forms, contact information should be at the bottom of every page.

Provide an offline alternative for people to use a form or service, if they cannot or do not want to use it online.