UX Writing for Digital Services - Confirmation and success screens

Confirmation pages in forms and success screens let people know:

• they’ve completed a transaction
• what to expect next

They must include:

• a reference number, if there is one
• details of what happens next and when
• contact details for the service
• links to information or services that people are likely to need next
• a link to your feedback page
• a way for people to save a record of the transaction